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If the pressure, technique or draping does not feel right, you can say so and your massage provider or therapist will adjust to your needs.

You can end the session at any time, without having to explain why.

Do not hesitate to speak to our team at the front desk, or write to us after your visit at info.montreal@scandinave.com. Every situation is taken seriously. We will follow up as needed and, when required, immediate measures will be applied to ensure a safe and respectful environment for everyone.

Authenticity, respect, and professionalism are Scandinave Spa’s core values. Any behavior or practice that makes our guests feel uncomfortable is unacceptable. We maintain a zero-tolerance policy toward all forms of inappropriate conduct.

OPEN 7 DAYS A WEEK | Now open every day, from 9 a.m. to 10 p.m.

You can reach us by phone every day from 8:30 a.m. to 8:00 p.m.
Massage appointments from 9:00 a.m. every day.

You can use it at the Old Montreal spa until November 30, 2026. After that date, it remains valid at our three other destinations: Mont-Tremblant, Whistler and Blue Mountain. Our gift cards never expire, so there is no need to hurry.

If you have any questions, our team is here for you. Write to us at info@scandinave.com or call 1 888 537-2263.

You agree to abide by the following spa etiquette:

True Relaxation

• Cultivate silence, your ultimate ally through this journey and therefore, mandatory
• Unplug, turn off all digital devices and leave them in your locker to fully enjoy our technology-free zone
• Minors under the age of 16 must be supervised at all times for their safety and to preserve the spa experience for all guests

Sound Environment

• Must shower before & after your thermal journey or massage
• Sit on your towel when possible
• Bathing suits are mandatory, sandals are recommended but not mandatory
• Outside food is not permitted there are no in-and-out privileges

Embrace a One-of-a-kind Journey

To ensure the quality of the experience and the safety of other guests and employees, there will be zero tolerance for non-compliance with these policies.

Here is what you need for your spa journey:

• A bathing suit;
• Sandals – optional and not available to rent but can be purchased at check-in;
• A reusable water bottle.

Feel free to bring a book, a magazine, or a journal if you are feeling challenged by the digital detox or silence policies.

We provide the essentials: a bathrobe, two towels, an electronic padlock and shower products. Hair dryers, flat irons and hair accessories are provided in the locker room.

The spa sells bathing suits, reusable water bottles and sandals at the front desk.

To capture your experience, photos may be taken before or after your thermal journey. It’s a great way to record how you felt when you arrived and your overall feeling of wellness after your immersive experience!

The comfort and privacy of all our guests is important to us. No cameras or cellphones will be tolerated on-site during opening hours.